Having fewer tiresome activities in any employee workflow agenda could be better, not just for the employee but also for the company’s productivity. In the past few years, businesses that are on a fast track to digitalization have embraced automation. As business processes are becoming more complex, there is a need for time-consuming work to be automated.
But how do automation solutions deal with these problems?
Artificial Intelligence (AI), Robotics Process Automation (RPA), and Machine Learning (ML) technologies are increasingly being used in automation solutions to understand the challenges and offer the right solution. Automation has proven itself to be a breakthrough for various industries as it reduces the overall cost, increases accuracy and efficiency.
According to the McKinsey survey, 31% of organizations have fully automated at least one operation. Let’s see what other processes can be automated.
Every day an enterprise receives thousands of invoices and integrating the information into multiple frameworks is a sensitive and endless task. The typical invoice technique entails a tedious process of manually entering invoice data regularly, verifying orders, and much more. This cumbersome procedure eventually leads to an inefficient workplace.
Automation takes less than a fifth of the time to process invoices as compared to their manual counterparts. Implementing automation tools allows the effortless collection of invoice data across different platforms. The bots will read and verify critical data from orders to generate invoices using RPA and AI. Enterprises can reduce significant penalties and payment delays, in turn maximizing revenues.
Key advantages of an automated invoice management system
- Accelerates the invoice collection and processing speed
- Optimizes all the incoming data by integrating enterprise systems
- Reduces the number of manual errors and duplicates
- Slashes labor costs and prevents late payments
Are you curious about how automation can help you improve your Invoice Management? Book a demo with our expert.
Customer Service Desk
Did your service desk ever flood with tons of customer issues at once? Well, in that case, your executives might be engrossed in calls for hours, which could be resolved in a very short time by AI chatbots. If your organization is expanding very fast, you must explore automation solutions to streamline your business process. The major factors that contribute to the demand for automated customer service are faster service and communication channel convenience.
Help desk automation technologies enable businesses to take customer experience to a new level by eliminating repetitive manual operations. With minimal effort, businesses can automate their email, incoming ticket processing, follow-ups, SLA tracking, and compliance, among other things. Firms that embrace automation technology have the advantage of enhancing their customer satisfaction and saving around 40% on their service costs, according to McKinsey.
Key advantages of automated Customer Service Desk
- A quick response to customers along with faster service resolution
- Reduced human errors and improved customer experience
- Provides a centralized customer information platform with all the data
Supply Chain Management
The modern supply chain is all about flexibility, reliability, and agility. With an increasing client base and business geographies, the supply chain needs to adapt to a broader and complicated business optimization method. Automation integrates all steps in your supply chain process and helps build agility and accuracy. Leveraging technologies like AI, robotics, and OCR, supply chain automation aims to reduce the overall operation cost.
From warehouse automation to back-office and shipping, almost every component of your supply chain could be automated. Automation capabilities such as data planning and forecasts can better equip businesses to handle big volumes of data and orders. Enterprises could relieve their team from arduous activities, eliminating the possibility of human error by assigning these jobs to a high-capable AI solution. Gartner estimated that by 2023, over 30% of operational warehouse workers will be assisted by collaborative robots.
Key advantages of Supply Chain Automation
- Increases operational transparency and visibility by creating a centralized site for employees to access information
- Improves operational efficiency as it is more agile, accurate, and cost-effective than manual labor
- Offers better service to clients by keeping them informed about order status in real-time, hence providing a better customer experience
- Saves time and improves accuracy by reducing manual errors
If your company’s goal is to acquire new customers, you’ll need to include marketing automation in your strategy. By leveraging data, automation saves time, integrates smoothly, and easily pushes prospects and existing leads through the lead funnel. It offers massive data management and audience behavior monitoring capabilities and helps shorten the customer acquisition cycle and accelerate the sales process. Automating the various process of customer acquisition such as emails, capture and follow up with new leads, welcome emails, live chat through chatbots, etc., saves the team a significant amount of time and speeds up the entire customer acquisition cycle.
Key advantages of automating Customer Acquisition processes
- Generate and nurture promising leads while businesses can concentrate more on creating strategies
- Provision good customer relations and generate a more customer-friendly image
- Automation aids in bringing transparency to businesses and employees
The pace and ease with which claims are resolved significantly impact the insurance company’s reputation. The insurance company needs to fulfill its consumers’ commitment by establishing service standards and building credibility. However, manual data inputs, data retrieval, and obsolete software are obstacles to fast and effective claims processing.
Insurers can optimize cost and time by automating labor-intensive activities, including fraud detection, claim processing, and data analysis. Introducing chatbots, along with document verification tools and artificial intelligence (AI) for data extraction, is a way to speed up the claim management process.
Key advantages of Claim Management automation
- Relieves employees from time-consuming paperwork and procedures
- Improves data accessibility, data integrity, and user experience
- Reduces the cost of automated job roles by 30–40% while increasing their efficiency twofold
- Fraud detection by analyzing and finding correlations between the documents
Evoke technologies has the experience and expertise to assist your firm in implementing AI-driven RPA to speed up business processes and enhance operational efficiencies. We can improve turnaround time significantly, eliminate manual intervention by saving significant hours per month and bring value to your business.
Want to push the boundaries of automation to transform your business?
Talk to our automation expert now!